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Support => AzBox miniMe American Edition => Topic started by: DanLeeper80 on March 20, 2015, 09:03 AM

Title: Contacting for Service
Post by: DanLeeper80 on March 20, 2015, 09:03 AM

Hello,

I tried using the contact form on azboxamerica.com but it's not working. I need to get a minime I have serviced after it became un-bootable from the 2.00 update. I purchased it from Dr Sat (Canada) but it's too expensive to ship to them (for the 2nd time) to get it serviced. Whom can I contact here in the USA to get my unit serviced before my warranty expires?

Title: Re: Contacting for Service
Post by: PwrSurge on March 21, 2015, 03:18 PM

Thank you for reporting the problem you have experienced using the azboxamericas.com contact form which has now been fixed.

To determine if your unit needs to be serviced or not, please confirm if the power button ring light turns from blue to orange for a few seconds while attempting to boot the unit.

Title: Re: Contacting for Service
Post by: DanLeeper80 on March 24, 2015, 06:30 PM

The light stays solid blue when I turn it on. I get no audio/video from composite, component or HDMI. It also fails to obtain an IP on my lan although the switch and device itself reports a link as being up.

Thanks,

Title: Re: Contacting for Service
Post by: PwrSurge on April 01, 2015, 01:53 PM

PM sent

Title: Re: Contacting for Service
Post by: DanLeeper80 on April 02, 2015, 07:11 PM

Thanks!! I'll let everyone know how it went. Again thanks for the info & responses!!