My MiniMe receiver does not boot after power down. I tried to boot in safe mode but nothing appears on my TV screen after holding down the 1 key. Seems to be hung in the boot process whether in safe mode or not.Here are a few items that may help:1) Purchased the receiver from Angel Electronics on Jan 31, 20152) I tried a few weeks ago, when I installed the unit, to upgrade the firmware via the Internet but got a message that my firmware is up to date. I don't remember the version but it was dated sometime in 2014 - certainly not the latest version. But that is not my immediate problem. 3) I disconnected the power .. left it to rest for 10 mins and power on again. Blue light come on, TV detects signal but nothing shows on the screen.4) I did NOT attempt to reset the unit via the switch at the back of the unit as per the warning letter included in the boxHow do I recover my miniMe in this situation? Also, which is a stable firmware version and how do I coax my unit, assuming it returns to the land of the living, to upgrade the firmware?PS. when I purchased the unit, I asked about warranty support and was told that the Canadian distributor will support the unit. Now that I have a problem it seems that I have to get Angel Electronics to initiate the fix. Not good because I live 50 km away. Why can't I deal with AzBox directly? I hope I did not make a mistake in purchasing this unit Please help. Thanks.
** update ** the firmware version is 1.86. Right now this thing is an expensive brick as there is no discernible way to get it to back to the factory defaults. One would expect that the reset switch should do exactly that but I have been "warned" not to do that. Safe mode is useless if the unit won't even come up. I am taking it back to the dealer now. They told me it will take a few days .. Not a happy camper at this time. Anyone knows what is the warranty for the miniMe?
How were you able to tell that the firmware version is 1.86 if the unit does not boot? There is a way to get the receiver back to factory defaults by booting in safe mode as described in the included recovery instructions then reinstalling the firmware.There is a comprehensive 2 year warranty on all AzBox receivers including the miniMe American Edition so you don't have to worry about getting your unit fixed.Taking the receiver back to your dealer Angel Electronics is probably the best way to resolve this issue. We are already scheduled to go there in order to upgrade all the units they have in stock to the new 2.05 firmware version anyways so we can repair yours and also upgrade it to the current firmware version as well.
Just wanted to let you know that I took the receiver plus the box with all of its contents back to Angel Electronics earlier today - April 8, 2015. The person I spoke with, let's just use the moniker "T" for now, said it will take 4 to 5 or 6 weeks to get it fixed. When I had called yesterday, I was told it would take a few days but now that has morphed to something else. T said there is a process to follow and takes 4 -5 business days to send the receiver out for service. After I expressed surprise at the length of time .. he / we said several things that I don't want to repeat here. It was clear he had no idea how long it normally takes for the receiver to be fixed and was trying not to make a commitment. I asked if the unit was being sent overseas to which he replied it was in Canada but refused to say where it was being sent.
As for your comments on the comprehensive 2 year warranty .. yesterday, I was told the unit had a 1 year warranty after which, if I had any subsequent problems, I could try an electronics repair shop or .. throw it out. Can you point me to your documentation where the warranty terms are specified? (I don't recall reading this in the documentation that was provided.) Also, is there another dealer that can help if I have any problems in the future?
Sure wish I had known about these things prior to Jan 31, 2015.
I apologize for the misinformation you have been provided from your dealer as it would never take that long to have one of our receivers repaired under warranty. 5 to 6 days yes but NOT 5 to 6 weeks! Now that we know that your receiver was dropped off for repair, we will have it fixed by early next week at the latest. All our products have a comprehensive 2 year warranty as long as they were purchased from an authorised dealer. The standard procedure for warranty repair is to drop the unit off at your dealer as this allows them to validate the purchase date plus confirm that there is actually an issue with the unit itself as opposed to another component of the user's system such as LNBF or switch. We appreciate the feedback you have provided in regards to your experience with our authorised dealer Angel Electronics. We will provide additional coaching to their staff during our next visit in order for them to better handle warranty inquiries in the future.Please be assured that we will quickly resolve the issues you are having with your receiver as it is still under our 2 year warranty period. You will be informed once it has been repaired and ready to be picked up again.