Author Topic: Questions about service?  (Read 168 times)

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Offline skyscanner

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Questions about service?
« on: September 20, 2019, 10:03 am »
Hi been looking at your satellite service for a while, dumped Dish network a few months back. I got a 10 foot mesh dish that's been sitting since 2010. Also got a 920 4DTV. I plugged it in the other day and it comes up at 12:00. The clock advances but when I unplug and plug again its back at 12:00, is it shot? What products would you recommend me to get you're service running?

   
« Last Edit: October 16, 2019, 06:37 am by rainiersatellite »

Offline bigdishjohn

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Re: Questions about service?
« Reply #1 on: September 20, 2019, 11:57 am »
Welcome to Satellitehome! If the 4dtv shows 12:00 every time its plugged in the battery's shot. Even if it's replaced the 4d's really old and bound to have issues. I suggest getting Rainier's Mighty Mini to move the dish.  Right now you can get $50.00 off the Mighty Mini when you buy the D9865D receiver also on sale at $500.00 off. You need their receiver to subscribe to programming. http://www.shop.rainiersatellite.net/webstore/fall2019.htm

Rainier offers great support. You can ask questions here or call them at 509-486-4137. 



 
« Last Edit: September 20, 2019, 12:35 pm by rainiersatellite »

Offline rainiersatellite

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Re: Questions about service?
« Reply #2 on: September 20, 2019, 12:45 pm »
Products needed to receive our service are the D9865H or D9865D receiver. Right now a sale's on our best D9865D receiver & Variety programming. Your C band dish must be able to move from 131west to 91west to receive all the channels.

First of all you need to see if your dish still moves, the actuator could be frozen and needs to be replaced. See if you can get your 4DTV to move the dish, if not there are other ways to test. Contact our help desk at 509-486-4137, they can help you out and answer all your questions in detail.  Once the dish is moving freely you probably want to replace the LNB & feed with our NJR PLL LNB's and Harvard Scientific tuned feed. The logic in the D9865 will control V & H polarity function that way. You probably have a servo feed system (with the blue motor) Old analog receivers and the 4DTV's are the only products that still support the outdated servo system. They're dying from old age left and right. Do yourself a favor and update away from the servo system it's much less of a hassle in the long run.

Our store carries all the products needed to get you up and running: http://www.shop.rainiersatellite.net/webstore/storehome.htm

Give us a call!
Rainier Satellite LLC Support.
Call us at: 509-486-4137

http://www.rainiersatellite.com

Offline skyscanner

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Re: Questions about service?
« Reply #3 on: September 20, 2019, 05:02 pm »
Called Rainier. Had a great conversation with their tech support, very knowledgeable. Walked me through checking out what I have and suggested whats needed. Just placed my order. Looking forward to getting this installed and running. What a difference from the way Dish Network use to treat me.

Offline 4dtvfrank

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Re: Questions about service?
« Reply #4 on: September 23, 2019, 12:28 pm »
Called Rainier. Had a great conversation with their tech support, very knowledgeable. Walked me through checking out what I have and suggested whats needed. Just placed my order. Looking forward to getting this installed and running. What a difference from the way Dish Network use to treat me.
Rainer treats the customer very well. Been there each time I need a question answered. Professional, knowledgeable, and pleasant to speak with. You'll be very happy with the products and support.

Offline skyscanner

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Re: Questions about service?
« Reply #5 on: September 26, 2019, 12:10 pm »
Started getting the parts ordered yesterday. I ordered the D9865D receiver, Variety programming, Mighty Mini positioner, NJR lnb's, tuned feedhorn, and Televes switch. Can't wait to get it all set up and running. 

Offline rainiersatellite

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Re: Questions about service?
« Reply #6 on: September 30, 2019, 10:56 am »
Started getting the parts ordered yesterday. I ordered the D9865D receiver, Variety programming, Mighty Mini positioner, NJR lnb's, tuned feedhorn, and Televes switch. Can't wait to get it all set up and running.
If you require any technical assistance or have questions, you can always call our Tech Support number at 509-477-9270. This is a free service for all Rainier Satellite customers who've purchased products from us .
Rainier Satellite LLC Support.
Call us at: 509-486-4137

http://www.rainiersatellite.com

Offline skyscanner

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Re: Questions about service?
« Reply #7 on: October 08, 2019, 07:59 am »
 I'm now up and running again with c band. The Rainier system works great. Reminds me of the good old days with the big dish. The picture quality with Rainier is fantastic. Even the wife commented on how much better it looks than the little dish. If the wife approves it it's gotta be good. :)

 
Rainier's staffs been a great help. From the sales staff to the technical dept, first class treatment. If your looking to save money plus get quality for your dollar, dump the overpriced little dish and cable services. Rainier's got all you need for only $29 a month. I highly recommend them.



 

Offline bigdishjohn

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Re: Questions about service?
« Reply #8 on: October 09, 2019, 02:58 pm »
I'm now up and running again with c band. The Rainier system works great. Reminds me of the good old days with the big dish. The picture quality with Rainier is fantastic. Even the wife commented on how much better it looks than the little dish. If the wife approves it it's gotta be good. :)

 
Rainier's staffs been a great help. From the sales staff to the technical dept, first class treatment. If your looking to save money plus get quality for your dollar, dump the overpriced little dish and cable services. Rainier's got all you need for only $29 a month. I highly recommend them.

Good deal. Rainier's always quick to answer any questions I have. They care about the customer. Excellent folk to deal with.